Improve Collections

Reduce the cost of locating delinquent customers by obtaining current and comprehensive information.

See how we can work with you to provide what you need to make collections more efficient and profitable.

Our collections efforts sometimes cost more than we recover. How can you help us cut our costs and make collections more efficient?

As part of our Collections Solutions, we combine a complex database on virtually every credit-active consumer with advanced search tools. This can simplify how you locate debtors, reduce the cost of collections and increase profitability.

We issued a loan and have not received any payments against it. How can we find customers who aren't making loan payments?

Our Location Services offer comprehensive resources, including telephone numbers to help you find delinquent customers.

How can we tell which debts in our portfolio are easier to collect and which clients are more likely to pay their delinquencies?

With our Prioritisation services, we combine multiple recovery models and credit characteristics to help you predict which accounts provide the best returns, and which accounts to work, place and sell.

How can we obtain timelier information that can help us collect faster and more efficiently?

You can identify collection opportunities based on specific customer behaviour with Triggers on Consumers and Business Monitoring on businesses. You set the criteria and thresholds for key changes in behaviour, and receive notification of their occurrence on a schedule you specify—monthly, weekly and even daily. This enables you, for example, to anticipate which accounts may be going into collections, respond faster to changes in customers' ability to pay, and prioritise (and re-prioritise) accounts more effectively.

We think some of our clients have the funds to pay their bills, but we're having trouble collecting from them. How can we find out if they have the funds to pay their debts?

Our Credit Reports can be augmented with a debt and income analysis.