Collections Services

Take your collections operation to the next level with a customisable, end-to-end solution across the collections cycle. We can help you implement a debt management solution that makes it easier for you to focus on your business. 

Our experienced Receivables Management team can customise a solution based on your objectives and challenges, with the ability to:

• Upload your debtors data to our database and collections system
• Customise follow-up actions with customer letters, telephone calls, SMS and e-mail in your name
• Facilitate the debtor management function, including the sending of statements, running of debit orders, collections and arrear collections
• Track progress with transparent, regular feedback reporting
• Include listing and delisting at the Credit Bureau as part of the debt collection process
• Take advantage of Call Centre Outsourcing
• Have non-response accounts automatically taken into the collection process, with all correspondence made in the name of TransUnion Receivables Management

Use cost-effective tools, current data and experienced support to:

• Update the contact information for easier location of delinquent accountholders.
• Prioritise collections through statistical modelling.
• Allocate resources to accounts proportional to their propensity to pay and affordability modelling.