Collections Prioritisation

You can collect more and increase recovery without adding resources when you think strategically and identify which customers are most willing to pay. Use TransUnion Collections Prioritisation as soon as delinquency occurs. This solution is well suited for customer service for low-risk cases and collections for higher-risk cases.

Use Collections Prioritisation to make objective, informed decisions in your collections efforts, you can:

• Increase your collections return
• Recover amounts owed more quickly
• Make more efficient use of tight resources
• Understand and respond to the reasons why a customer has become delinquent
• Prioritise actions in the recovery process

The Collections Prioritisation solution assesses the willingness to pay. To enhance the outcome you can analyse the account holder’s affordability, which is then combined in a dual matrix that cross-references willingness and affordability in a matrix for optimal prioritisation.

The Collections Prioritisation solution identifies the willingness and ability of identified prospects to pay as follows:

• Soft collections—focus on these clients first. They show the highest ability and willingness to pay.
• Medium collections—this group should be a lower priority because it displays only average abilities and willingness to pay.
• Hard collections—this group is last priority. These customers have the lowest ability and willingness to pay.