How to Log a Dispute

Our goal is to maintain accurate information on your TransUnion Credit Report. If you do not recognise information on your credit report, or believe an item may be inaccurate, it is your responsibility to inform us by logging a dispute. (Only inaccurate information may be removed, information that is accurate will stay on your credit report accordingly.)

1. Call us on 0861 886 466 to log your dispute. We will send it to you to complete.

2. It is also recommended that you obtain your TransUnion Credit Report (if you don’t have a recent copy) to substantiate the reason for your dispute/query.

3. To protect your security, we must be sure of your identity. You must also provide a copy of your FICA (Financial Intelligence Centre Act) documentation. Your FICA documentation includes certified copies of your identity document book and any one of the following documents:

• Electricity account less than 3 months old
• Store account statement less than 3 months old
• Lease agreement
• Letter from a tribal chief or civic organisation
• Letter from your parents if you are living with your parents
• Letter from your employer
• Income tax form less than 12 months old

All documents must include your current address.

4. Return the completed dispute form and the FICA documentation to the address in the instructions provided with the dispute form.