Contact Us

Our Cape Town office is a corporate/sales office and does not provide walk-in consumer support. Consumers can still access assistance through our Call Centre, WhatsApp Chat, Live Chat or the myTransUnion Consumer Portal.

For help with disputes and queries, credit reports, fraud investigations, account enquiries or any other consumer-related matter, please contact our Consumer Support Team through one of the following channels:

Call Centre: 0861 482 482
WhatsApp Support: +27861482482
Live Chat: Call 0861 482 482 and select the option to chat with an agent — a link will be sent to you to begin a live chat session
myTransUnion Consumer Portal: www.transunion.co.za
Through the myTransUnion Consumer Portal, you can:
- Log your disputes and queries
- Upload your supporting documents
- Track the status of your requests
- Manage your TransUnion account online

Consumer Support:
TransUnion South Africa Johannesburg office Consumer walk-in service centre Ground Floor 11 Alice Lane Sandton Johannesburg Cape Town office Corporate/sales office Tygerberg Office Park, Drakenzicht Building 163 Uys Krige Drive Plattekloof Cape Town	Consumer Support Contact Centre: Monday to Friday: 08h00 – 17h00 Saturday: 08h00 – 13h00 Sunday & Public Holidays: Closed Please note that our walk-in centre is closed on weekends. Consumer walk-in hours Monday to Friday: 8 a.m.–4:30 p.m. Closed on Saturdays, Sundays and public holidays

Consumer Support:

TransUnion South Africa

Johannesburg office

Consumer walk-in service centre

Ground Floor
11 Alice Lane
Sandton
Johannesburg

Cape Town office

Corporate/sales office

Tygerberg Office Park, Drakenzicht Building
163 Uys Krige Drive
Plattekloof
Cape Town

Consumer Support Contact Centre:

Monday to Friday: 08h00 – 17h00
Saturday: 08h00 – 13h00
Sunday & Public Holidays: Closed

Please note that our walk-in centre is closed on weekends.

Consumer walk-in hours

Monday to Friday: 8 a.m.–4:30 p.m.
Closed on Saturdays, Sundays and public holidays

Action	How
Dispute or query an item on my TransUnion Credit Report — Click Here	To speak to an agent in our Call Centre, dial (+27) 0861 482 482 and select option 2
Order my credit report, score, alerts and other products online — Click Here	To reset my password and for other enquiries, dial (+27) 0861 482 482 or email SA_WebAdmin@transunion.com
Request my FREE annual credit report — Click Here	Dial (+27) 0861 482 482 and select option 1, or email SA_WebAdmin@transunion.com

Learn More

Get quick answers to common questions regarding consumer credit reports, scores, alerts and identity theft solutions. From filing a dispute, to detecting fraud, to learning about your score.

Get Help on Social

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Monday to Friday - 8am to 16:30pm.

@TransUnionSouthAfrica

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+27 86 148 2482 to your contacts.

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For our contact center, please call (0861) 482 482.
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