Contact Us

We offer a wide variety of support services to help you get the information you need.

Personal

TransUnion is committed to providing you with quick and easy access to your credit information.

We want to help you achieve your objectives by building a relationship with you. Whether you'd like to get access to your credit report or talk about additional services, we're available to discuss your unique challenges.

Contact us using any of the options below:

Online
Order your credit report, credit score and more
Get information about fraud prevention and assistance

Web:
www.transunion.co.za

Email:
webadmin@transunion.co.za

By phone
Our contact centre below will assist you with your enquiries and product information.

Should you have any enquiries on TrueIdentity and its associated services, features and benefits, please call our TransUnion Contact Centre.

TransUnion Contact Centre
0861 482 482

Should you require further information or advice regarding ID Recover, please contact Price Forbes directly.

Price Forbes Contact Centre
Please reference the Policy number N18FA04350 when making any enquiries or claims.

0800 014 725
claims@priceforbes.com

The Identity Theft Insurance policy is provided through Price Forbes. Price Forbes (Pty) Ltd is authorised by the Financial Services Board (FSB), Licence No. 44121 Company Registration Number 2012/025440/07.

TransUnion Consumer and Customer Support Contact Centre

For enquiries:
Tel: 0861 482 482 
Times: 07h30 to 18h00 weekdays only

To lodge a dispute with TransUnion:
Tel: 0861 482 482; Please choose option 2
Times: 07h30 to 18h00 weekdays only

TransUnion Consumer Interactive Call Centre
To attend to questions on our product offerings and products that you paid for via our website.
Tel: 0861 482 482
Times: 07h30 to 18h00 weekdays only

TransUnion Credit Bureau
Address:
Wanderers Office Park,
52 Corlett Drive, Illovo, 2196
P O Box 4522, Johannesburg, 2000