Global Capability Centre (GCC) Africa
About Us
Enabling TransUnion with robust scale and scope while improving efficiencies and effectiveness, strengthening operational resilience, and augmenting our existing service offerings.
About GCC Africa
Our fully virtual GCC in South Africa leverages local talent to deliver TransUnion’s core capabilities and support global operations with scale and speed.
We’re creating opportunities across a full stack of competencies with contact centre, business process management, technology support and transformation, data analytics and specialist roles. This enables TransUnion to expand our time zone and language coverage — ultimately enabling thriving economies around the world.
Our history
While TransUnion has been in business for over 50 years, our first GCC was established in 2017. Our current GCC network plays a critical role in helping our parent company make trust possible in the modern economy. Take a look at how it’s expanded over the years.
- 1968: TransUnion launches operations in the US
- 1993: TransUnion purchases bureau business in South Africa
- 2017: TransUnion launches GCC pilot in India
- 2021: The GCC Africa opens, hiring 350 people in year one
- 2024: Our GCC network covers Costa Rica, India and South Africa, with close to 1,000 people in Africa
What our GCC leaders have to say
Eric Hess, Executive Vice President, Global Operations
"Our GCCs bring skilled workforces, sophisticated infrastructures, and strong technology and digital capabilities that benefit TransUnion's broader business, our clients and the consumers we serve every day."
Debasis Panda, Senior Vice President, Global Operations
"Our GCCs’ robust operational maturity highlight the skills and expertise offered by local associates. These centers focus on digital transformation and innovation — while enabling greater efficiencies and creating seamless experiences for consumers and customers worldwide."
Shobana Maikoo, Head of GCC Africa, Global Operations
“Our GCCs support TransUnion’s global footprint with the scalability to help businesses and consumers transact with confidence and achieve great things — no matter where they reside. We’re strengthening the enterprise’s operational resilience and enhancing its global operating model."
Xoe Mfokazi, Operations Manager, GCC Africa
“We are leveraging our virtual nature to attract talent from anywhere in South Africa — helping create sustainable career opportunities, while bringing in the best people to support TransUnion’s customers and consumers across 30+ countries."
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Working at our GCC in Africa
We’re a game-changing industry leader with purpose-driven global impact — and our people are the key to our success.
We encourage all associates to bringing their full, authentic selves to work every day, and we wholly promote a healthy work-life balance. We know that’s how being a workforce for good begins.
Awards and industry recognitions
Hear from our associates
Benefits
Life at TU
- Diversity, Equity & Inclusion
- Sustainability
Working Together for Good
What makes us unique is what drives us to excel. Together. Discover the work we’re doing to create a more sustainable, inclusive and ethical workforce.
Our Commitment to Sustainability
Learn about how we’re integrating sustainability into our business and culture by measuring, managing and disclosing the global impact of our efforts.
News and content library
Want to learn more about the GCC Africa? Take a look at our latest interviews, press releases and articles here.
TransUnion is an equal opportunity employer (EOE)
We’re committed nurturing a workplace where diversity is not only present, it’s embraced. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, genetic information, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law.