TransUnion South Africa - Johannesburg

9 & 10 floor
11 Alice Lane, Sandton
Gauteng
Johannesburg, South Africa, 2196

G floor
11 Alice Lane, Sandton
Gauteng
Johannesburg, South Africa, 2196

Email: SECsupport@transunion.com

TransUnion South Africa - Cape Town

Tygerberg Office Park,

Drakenzicht Building,
163 Uys Krige Drive,

Platterkloof 1
Cape Town,

South Africa, 7500.

Email: SECsupport@transunion.com

Office Hours:

• Monday to Friday: 08h00 – 16h30
• Weekends & Public Holidays: Closed
• All queries logged after 16h30 will be managed on the next business day.
• You may log a call with our Service Desk on (+27) 0861 482 435. Alternatively, email SECsupport@transunion.com with your request.

Standby Support is available for the following countries:

• Botswana
• Eswatini
• Namibia
• South Africa

Process:

• Priority 1 and 2 Calls can be logged during business hours, after hours, weekends or Public holidays.
• The process when logging this call are as follows:
• You may log a call with our Service Desk on (+27) 0861 482 435 OR via the SECsupport@transunion.com
• You will receive a ticket number on your call or through a reply email.
• Ensure you have a ticket number available to share with the Consultant on Standby
  
• Please have the relevant information required to ensure that the respective GTO response team can triage the issue.
• Should the issue be resolved on the client side after the call is logged, please notify the standby associate so that the issue may be closed.

How to request a DUN’S number:

• Email dnb@transunion.co.za with proof of company registration and contact details (address, postal address and telephone number)