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Protecting My Credit

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Concerned about a data compromise?
Here are answers to some of the most frequently asked questions.

Why is it important to protect my data identity?

Part of living in the digital era is understanding that our private information is more vulnerable than ever before. Identity theft is a serious crime, and fraudsters are constantly evolving their attacks. While TransUnion is constantly monitoring our environment for malicious activity and adjusting our controls to protect your data, you can play a role in this fight as well.

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How can I find out if I was impacted by the recent Experian data issue?

If you have concerns that you may be impacted, you should contact Experian by clicking here.

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What should I do to protect my identity?

There are a number of steps you can take:

  1. Pay attention to calls or mail
    Communications that you aren’t expecting from lenders, banks, retailers or even a debt collector may be a sign that you have been a victim of identity theft. If this happens, contact the creditor immediately and then contact us.

  2. Check your credit reports
    You have the right to a free credit report every year. Click here for your free report. Reviewing the reports is the best way to see if there’s unusual activity such as: a new account, new or different personal information, or enquiries from lenders you don’t recognize.

  3. Monitor your financial accounts
    Visit all your online bank and financial accounts, and if you haven’t already, set up any alert features they may have. Adding these alerts will ensure you are notified of anything unusual occurring on existing accounts and could help you move quickly if fraud is attempted.

  4. Place a credit alert on your credit file
    Find out about critical changes in your Credit Report with Credit Alerts. This enables you to detect unexpected negative listings or unauthorized changes that may indicate fraud. We are offering this free of charge until December to anyone who is interested.

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How do I keep control of my credit information?

There’s no one-size-fits-all solution, and it’s good to know your options, especially if you are planning on applying for credit in the near future. The two primary options available from TransUnion are:


TrueIdentity:
This is a unique product with powerful features focused on addressing the challenges of identity theft. TrueIdentity gives you information and tools to detect identity-related threats and if needs be, a way to get help to recover from them. TrueIdentity includes three aspects, namely:

1. ID Monitor, which allows you to receive email or sms alerts when your personal information is detected on the dark web;
2. ID Restore, where you will receive expert forensic investigator help if your identity is stolen; and
3. ID Recover, where you are given identity theft insurance cover to help recover from identity theft.

To find additional information on TrueIdentity go to: transunion.co.za/product/trueidentity


Credit Alerts:
Find out about critical changes in your credit report with Credit Alerts. This enables you to detect unexpected negative listings or unauthorized changes that may indicate fraud. You will receive an alert by email or SMS when one of the following occurs:

  • A credit application enquiry is performed;
  • An account is opened;
  • A judgment or default is added.


We are offering this free of charge. Find out more.

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