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Did someone steal your ID?

Turn to our forensic investigators for help to restore your identity.

TrueIdentity's restitution and recovery service aims to help you restore your identity. When it comes to helping you through your case of identity theft, once the investigation is complete and your case is concluded, you will receive an outcome letter if your case is confirmed as identity theft and an updated copy of your credit report.

You will only have recourse to the ID Restore Service for Identity Theft events first discovered by you during the during the period in which the ID Restore Service is active and reported to us within 180 days of discovery.


Provide identity recovery support if you have suffered identity theft

Be directly accessible to you via telephone and email

Arrange for the issuing of credit account resolution letters

Assistance in logging the incident with South African Police Service (SAPS) where applicable

Issue a case summary upon completion of the investigation