If there’s anything that my time as a digital transformation leader has taught me, it’s that everyone is a lot iffier about innovation than they let on. Every good business leader knows that innovation is necessary, but the truth is that we’re currently in an economy that doesn’t necessarily make that easy. South Africa’s 2018 GDP growth came in at 0.8% and with similar levels of growth projected for 2019 at best, it is understandable that business appetite for taking on questionable ROI projects is at a low. This inevitably results in innovation taking the backseat, again.
During a recent lecture I gave at the Gordon Institute of Business Science on Practical Lessons on Digital Transformation, the questions from the post-graduate audience from across the private and public sector got me wondering whether information was really being shared across the industry on what was working and what was not when it came to innovation.
Of course, if we get innovation right then we could be opening up new paths to business relevance and growth. It is without doubt impossible to remove risk from innovation - but it is possible to understand and execute it better.
So here’s my no BS take on innovation - the dos, the don’ts and the what-they-don’t-tell-yous. I would like to hear your feedback on additional lessons you may have learnt.
One of the biggest questions asked when it comes to innovation is who’s responsible for it? Is it the CEO, the CIO or the business leads? Innovation is everyone’s responsibility and not something that leadership owns. Of course, we need leadership’s commitment to drive innovation, but when everyone tries to innovate within their areas of responsibility across the operating model, then there is benefit to be had. We often forget that innovation does not always have to mean shiny and new – it can also be a change to how the business currently runs.
Innovation cannot be boxed into a 2 hour slot once a month – we need to intrinsically change the culture of the business and be committed to being innovative. This requires a multi-fold change to your approach to running the business including:
It is all well and good that we show a commitment to Innovation and ask employees to be innovative during the course of doing their jobs. Sometimes, we need to stop and create space for our employees to engage with their colleagues on some of the challenges or opportunities that we need to focus on as a business. Some ideas that seem to work for many organisations include:
I come across many individuals during my industry engagements or during a talk that I am giving that ask me what they should do to convince the leadership of their company to be more committed to innovation. Below are some of the suggestions that seem to work:
Innovation is a commitment to a new way of working. That new way of working should contain key metrics to figure out whether it’s working. In my experience, measuring innovation should be intrinsically part of how we measure productivity of the business. Some ideas to consider include:
Innovation seems to be a natural scapegoat when it comes to dealing with budget cuts. If it is meant to be part of the culture of your business, then it can’t be optional and shouldn’t be dropped in tough times. One of the techniques that I learnt back in my consulting days, is that there are always opportunities to create some form of costing savings through low hanging fruits. Most businesses that are getting innovation right take some of these savings to drive margin improvement or deal with other challenges but they always channel some of these savings to fund further innovation. In this way employees and teams are encouraged to find innovative ways to be more effective and efficient and create their own budgets to fund innovation – something that CEOs will sign up to all day long.
So that’s my start on some of the questions that businesses and need to consider to help us realise our potential.
If you haven’t already done so, check out the ITWEB article I wrote on how to think like MacGyver. If you don’t know who MacGyver is, your parents have been holding out on some of their best childhood experiences.