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Identify changes in customer behaviour as they happen to make insight-driven decisions across the credit lifecycle

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Instantly know when a debtor’s behaviour changes and make key decisions at the right time

Empower your business to make timely decisions and take swift action to retain and grow your existing customer base. This will not only positively impact your revenue streams, but will significantly enhance your customer management processes. A Trigger is an event that can be used to optimise acquisition, account management and collections activity. These events are delivered in the form of an alert record, depending on a business’s unique requirements.

In addition to TransUnion’s standard Triggers, we also offer Affordability Triggers which aim to help credit providers conduct proper assessments of consumers’ affordability. This helps combat consumer over-indebtedness and reckless lending. This solution comprises a configurable affordability trigger and it swiftly provisions critical consumer credit information that allows for the recalculation of affordability metrics.

Be readily aware of important positive or negative changes in your existing customer base

Triggers increase retention

Enhance cross-selling or restructuring of debt by approaching existing customers when risk profiles have shifted their affordability

Triggers provide an early warning

Manage risk challenges through being aware of negative account performance before it happens

Triggers for collections

Identify customers who cannot afford repayments, as well as those who cannot be contacted

Product Highlights
  • Monitor new or existing customers for changes on their credit profile and in their credit behaviour

  • Receive instant alerts as changes happen

  • Quickly capitalise on opportunities or respond to threats

  • Gain the ability to act before your competitors

  • Comply with South African Affordability regulations

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