Consumer Pulse Wave 5

With lockdown levels across the country easing from June, fewer consumers have reported being negatively financially impacted by COVID-19. In July, 80% reported negative impact, down four percentage points compared to last month.

Despite this, job loss has increased substantially since we began conducting our surveys. This month, 17% of impacted consumers reported losing their jobs compared to 10% in round one.

The younger population groups continue to be the hardest hit with 19%of impacted Millennials reporting having lost their jobs (up 8 percentage points compared to 11% in survey one) and 17% of Gen Zs reporting job loss (up 5 percentage points from round one).

In all previous surveys, rent and utility payments were the two bills that impacted consumers were most concerned about regarding their ability to pay. However, this month, the top two bills that impacted consumers are most concerned about not being able to pay are retail/clothing accounts and personal loans.

Consumers continue to pay less down against existing debt to preserve cash flow. Almost 38% of affected consumers say they are paying only a partial amount they can afford. And with 37% dipping into their savings to help pay their current bills, it is clear that the financial impact of COVID-19 will be felt for some time to come.

Thirty-eight percent of SA consumers surveyed reported that they have been a target of digital fraud related to COVID-19, with 5% having acted on it and fallen victim.

Related Insights and Events

Contact Us

We need your consent.

TransUnion would like to send you original insight, commentary and research on data, software and analytics, early notifications of exclusive events and information about our products and services. If you would like to receive that information, please let us know using the following options

For our contact center, please call (0861) 482 482.
Alternatively, please contact your account manager directly for all other enquiries.

TransUnion is a global organization. As, part of our processing activities when your personal information is shared within TransUnion it may be transferred outside of South Africa as part of how we operate our business, which includes providing you with our products and services, conducting analytics or storage, analyzing our performance, meeting our legal obligations or conducting research and reporting.

Please read our Privacy Policy hosted in our Privacy Centre, which explains who we are, how we collect and use your personal information and how you can exercise your privacy rights.

We're sorry, your request failed. Please try again in a little while.

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.