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Global Capability Centre (GCC) Africa

About Us

Enabling TransUnion with robust scale and scope while improving efficiencies and effectiveness, strengthening operational resilience, and augmenting our existing service offerings.

Work With Us

About GCC Africa

Our fully virtual GCC in South Africa leverages local talent to deliver TransUnion’s core capabilities and support global operations with scale and speed.

We’re creating opportunities across a full stack of competencies with contact centre, business process management, technology support and transformation, data analytics and specialist roles. This enables TransUnion to expand our time zone and language coverage — ultimately enabling thriving economies around the world.

More about TransUnion

Our history

While TransUnion has been in business for over 50 years, our first GCC was established in 2017. Our current GCC network plays a critical role in helping our parent company make trust possible in the modern economy. Take a look at how it’s expanded over the years.

1968: TransUnion launches operations in the US
1993: TransUnion purchases bureau business in South Africa
2017: TransUnion launches GCC pilot in India
2021: The GCC Africa opens, hiring 350 people in year one
2024: Our GCC network covers Costa Rica, India and South Africa, with close to 1,000 people in Africa

What our GCC leaders have to say

Eric Hess, Executive Vice President, Global Operations

"Our GCCs bring skilled workforces, sophisticated infrastructures, and strong technology and digital capabilities that benefit TransUnion's broader business, our clients and the consumers we serve every day."

Debasis Panda, Senior Vice President, Global Operations

"Our GCCs’ robust operational maturity highlight the skills and expertise offered by local associates. These centres focus on digital transformation and innovation — while enabling greater efficiencies and creating seamless experiences for consumers and customers worldwide."

Shobana Maikoo, Head of GCC Africa, Global Operations

“Our GCCs support TransUnion’s global footprint with the scalability to help businesses and consumers transact with confidence and achieve great things — no matter where they reside. We’re strengthening the enterprise’s operational resilience and enhancing its global operating model."

Xoe Mfokazi, Operations Manager, GCC Africa

“We are leveraging our virtual nature to attract talent from anywhere in South Africa — helping create sustainable career opportunities, while bringing in the best people to support TransUnion’s customers and consumers across 30+ countries."

Working at our GCC in Africa

We’re a game-changing industry leader with purpose-driven global impact — and our people are the key to our success.

We encourage all associates to bringing their full, authentic selves to work every day, and we wholly promote a healthy work-life balance. We know that’s how being a workforce for good begins.

JOIN OUR TEAM

Awards and industry recognitions

2023 & 2024 Top Employer

2023 Top GBS Work from Home/Hybrid Solution

2023 Top GBS Captive Operator

2023 Top Women Business in Diversity, Equity and Inclusion Award Finalist

2023 Women Empowerment in the Workplace Award Finalist

2023 Mainstreaming Gender and Disability Award Finalist

Hear from our associates

Benefits

For Your Health

Your physical well-being is genuinely important to us, so we consistently strive to offer top-notch healthcare choices, including Discovery medical plans with the Vitality option; Bonitas medical plans; Kaelo health insurance; medical aid subsidy for specific job grades; and gap cover for all permanent associates and their families.

For Your Protection

Life can be unpredictable, and we want to help provide peace of mind — you’ll have support whatever comes your way. For this reason, we offer cover in the event of unfortunate circumstances from short-term and long-term disability, life, terminal illness, spouse’s life to family funeral cover — as well as personal accident cover options.

For Your Family

Sometimes, it’s not just our associates who are affected by situations. That’s why our benefits extend to your family as well — in the form of adoption leave, paternity and maternity leave, special leave, sabbatical leave, and an Employee Assistance Programme (EAP) for you and your covered dependents.

For Your Future

We know planning for the road ahead is important, and we want to be able to support your plans and goals. We’ve thoughtfully designed benefits around retirement/pension savings, an employee stock purchase plan, personal financial planning, earned-wage access, and career coaching.

For You

You are our core consideration when it comes to support, comfort, stability and fulfillment. We offer a well-rounded variety of additional benefits, including flexible working arrangements, academic study and formal training sponsorships, study leave, annual leave, paid volunteer time off, global mental wellness days off, and continuous learning options.

For Your Wellness

At TransUnion, we take your holistic health very seriously as it’s vital to you being able to function and be happy at work and home. Our benefits — such as Spring Health, 24/7 online and telephone support, professional therapy, and mental health and wellness assistance programmes, including October Health, guided meditation sessions and more — reflect our commitment to your mind and spirit.

TransUnion is an equal opportunity employer (EOE)

We’re committed nurturing a workplace where diversity is not only present, it’s embraced. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, genetic information, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law.

Become a force for good

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