Decoding South Africa’s FinTech Borrowers: Risk, Reach and Opportunity

Explore new insights into FinTech borrowers regarding who they are, how they behave and what it all means for your lending strategies

FinTech lending continues to reshape South Africa’s credit landscape. With innovation driving access and engagement, lenders face new questions about risk, inclusion and performance.

TransUnion® analysed 4.3 million FinTech-active consumers to show how these borrowers differ — and where growth potential sits.

We explored:

Whether FinTechs are advancing financial inclusion — and where gaps remain
How FinTech borrowers compare to traditional borrowers on risk, product depth and loyalty
Gen Z’s role in FinTech credit uptake — and what it means for long-term planning
Why elevated delinquencies may call for tighter portfolio monitoring

Findings included:

FinTech borrowers skew younger and riskier — below prime share reaches 95% in 0–1-month term lending
Only 17% of new-to-credit consumers start with FinTechs (retailers account for 69%)
Many (71%) FinTech users hold two or more credit products, signalling cross-sell opportunities
Early risk detection is needed — 74% of 0–1-month loans are 2+ months in arrears

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With South Africa’s FinTech market projected to reach US$19.5B by 2030, understanding borrower dynamics can help you better adapt strategies, refine segmentation and manage emerging risk.

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Decoding South Africa’s FinTech Borrowers: Risk, Reach and Opportunity

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