Consumer Contact Information

Swiftly improve contactability for your customers and confidently validate the contact information they provide

Improve the likelihood of successfully making contact the first time around

TransUnion’s Consumer Contact Information enables your business to bridge the gap of contactability with your customers, empowering you with the most recent and up-to-date information.This solution provides information on individuals, such as marital status, number of dependants, AKA names and other personal information. Demographic details provide you with additional information, including an individual’s current and previous addresses, telephone numbers and employment information.


Consumer Contact for Acquisition

TransUnion can assist in cleaning up and refreshing contact data for your newly acquired customers that can then be loaded back onto your systems in batch. This ensures accurate data capturing upon acquisition.

Consumer Contact for Account Management

It’s imperative that the data you have on your customer base is accurate – to allow for better contactability for customer information updates, as well as upsell and cross-sell opportunities.

Consumer Contact for Recovery

Having the correct contact information is vital when contacting a customer to follow up on a payment that is late or has the potential to go late. Up-to-date information increases hit rates and allows you to collect more efficiently and effectively.


Verify/validate consumer information

Update customer contact information (data wash)

Three products to choose from (Full contact, Address only, Telephone only)

Process large volumes of enquiries (Batch)

Contact Us

We need your consent.

TransUnion would like to send you original insight, commentary and research on data, software and analytics, early notifications of exclusive events and information about our products and services. If you would like to receive that information, please let us know using the following options

For our contact center, please call (0861) 482 482.
Alternatively, please contact your account manager directly for all other enquiries.

TransUnion is a global organization. As, part of our processing activities when your personal information is shared within TransUnion it may be transferred outside of South Africa as part of how we operate our business, which includes providing you with our products and services, conducting analytics or storage, analyzing our performance, meeting our legal obligations or conducting research and reporting.

Please read our Privacy Policy hosted in our Privacy Centre, which explains who we are, how we collect and use your personal information and how you can exercise your privacy rights.

We're sorry, your request failed. Please try again in a little while.

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.