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Consumer Contact Information ®

Swiftly improve contactability for your customers and confidently validate the contact information they provide

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Improve the likelihood of successfully making contact the first time around

TransUnion’s Consumer Contact Information enables your business to bridge the gap of contactability with your customers, empowering you with the most recent and up-to-date information.This solution provides information on individuals, such as marital status, number of dependants, AKA names and other personal information. Demographic details provide you with additional information, including an individual’s current and previous addresses, telephone numbers and employment information.

Consumer Contact for Acquisition

TransUnion can assist in cleaning up and refreshing contact data for your newly acquired customers that can then be loaded back onto your systems in batch. This ensures accurate data capturing upon acquisition.

Consumer Contact for Account Management

It’s imperative that the data you have on your customer base is accurate – to allow for better contactability for customer information updates, as well as upsell and cross-sell opportunities.

Consumer Contact for Recovery

Having the correct contact information is vital when contacting a customer to follow up on a payment that is late or has the potential to go late. Up-to-date information increases hit rates and allows you to collect more efficiently and effectively.

Product Highlights
  • Verify/validate consumer information

  • Update customer contact information (data wash)

  • Three products to choose from (Full contact, Address only, Telephone only)

  • Process large volumes of enquiries (Batch)

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