Contactability Index

Significantly increase the likelihood of successfully contacting consumers and first-time collections

Give yourself a competitive edge over competing collectors

TransUnion’s Contactability Index provides you with a high, medium or low probability of contacting a consumer for a given cellular number. By easily identifying which consumers can be contacted telephonically, collections strategies can be enhanced and execution tactics can be tailored to maximise call centre efficiencies, effectiveness and ultimately success. Used in combination with our highly efficient Collections Prioritisation Model, you can rest assured that you’re acting on the highest quality information available, allowing you to focus on the business of collecting.


Increase recovery rates through more effective collections processes

Refined collections strategies

When you have access to the right information, you can more readily contact debtors. This maximises call centre efficiencies and effectiveness which ultimately leads to increased recoveries and collections success.


Applied in the recovery stage of the credit lifecycle to improve contactability

Most effective when coupled with TransUnion’s Collections Prioritisation Model

More efficient collections due to more effective application of collections tactics

Increased recoveries due to higher right party contacts

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