South Africa Privacy Centre
Business Contact Privacy Notice
Introduction
This document provides information about how we use and share personal information relating to our business contacts. You can find more detailed information at the TransUnion Privacy Center or in other privacy information you may have received.
In Brief
We use personal information to:
- Manage our relationship with our business contacts and keep in touch with them
- Promote our products and services to our customers and potential customers
This notice covers the following topics:
- Who we are and how to contact us
- How we use personal information
- The kinds of personal information we use and where we get personal information
- How long we keep personal information
- Our legal basis for handling personal information
- Who we share personal information with
- Your rights concerning your personal information
- Where to lodge a complaint
1. Who we are and how to contact us
Information for Good®
We are in an era of rapid digital transformation where consumers demand more access to seamless, personalised products and services online. But the currency of personal information that fuels this platform economic boom poses threats to individuals and endangers corporate security.
Now more than ever — and likely more so in the future — consumers and corporates need new levels of trust and transparency.
As a global information and insights company, TransUnion seeks to make trust possible. We do this by curating an accurate and comprehensive picture of each consumer so they are safely and reliably represented in the marketplace. This enables businesses and consumers to transact with confidence and achieve great things. We call this Information for Good.
We are a group of companies with registered offices at TransUnion, 10th Floor, 11 Alice Lane, Sandton, Johannesburg, 2196. Although we are part of a larger group, this notice covers only the activities of TransUnion companies within the Republic of South Africa.
Contact details
Contact us about personal information issues, including the contents of this notice via:
- Post: PO Box 4522 Johannesburg 2000
- Telephone: Contact Centre: 0861 482 482
- Email: TUAPrivacy@transunion.com
2. How we use personal information
Relationship management
We use personal information to maintain and develop our relationships with clients, suppliers and their representatives.
Example: relationship management
- Informing you about product changes or planned maintenance activity
- Contacting you with billing enquiries
- Inviting you to events and webinars
- Corresponding with you about your enquiries
- Conducting surveys to collect qualitative and quantitative feedback
- Canvassing you about products or product features you want us to develop
Marketing
We use tracking, monitoring and profiling techniques as part of our marketing decisions to help us decide who to contact, about what, and when.
We use personal information to market our products and services to current and potential clients and their representatives. This includes providing industry insights, commentary and research on data and software, notification of events and webinars, and updates on products and services.
Example: Marketing
- Monitoring your interactions to understand the products and services that interest you so we can tailor our marketing
- Contacting you by email, telephone or post to tell you about products and services we think will interest you
Providing services
Sometimes we use personal information to provide information, services, alerts and other facilities requested. For example, we might use your contact details to grant access to one of our webinars.
As a registered user of one of our products, we may use your personal information within that product — please refer to the privacy notice available within the product or our Business Product & Technical Support Privacy Notice for more details.
Monitoring and improving our websites
We use information such as how different people navigate our websites, how long they spend on particular pages and what content they download. This helps us improve the user experience by tailoring our website to match individual interests and preferences.
Security and systems administration
We also use this information for security and system administration to generate non-personalised data (such as statistics on the uptake of services and patterns of browsing). In addition, we may share this anonymous data with business contacts, selected third parties, sponsors and advertisers.
Legal and regulatory purposes
We may also need to use your personal information for legal and regulatory purposes.
3. The kinds of personal information we use and where we get personal information
Type of information | Description | Source |
Name and contact details | Basic personal information about you and your workplace | Usually provided by the individual via telephone, email, our websites or in person at an event |
Organisation-related details | Your organisation, department and role | |
Login credentials | Username and password recorded when you sign up to any of our web-based services | Provided by the user or AI-generated or by us (if we reset a password) |
Contact history | Our engagements, such as information exchanged, meetings, events or webinars attended, emails opened, links clicked and contacts within TransUnion | We produce these records |
Device information | The type of device used to access our websites, its operating system, cookies, browser and IP address | We produce this information |
Website usage | Use of our websites, such as pages visited and content downloaded |
We need your personal information to provide our products correctly. You do not have to provide us with personal information for technical support requests, but this may impede the help we can provide.
4. How long we keep personal information
Simply put, we keep personal information for as long as necessary. More technically, we retain it to fulfil the purpose(s) of its provision, to comply with applicable laws, and for as long as your consent to such purpose(s) remains valid after termination of our relationship.
5. Our legal basis for handling personal information
Legitimate interests
The Protection of Personal Information Act (POPIA) allows personal information usage where necessary for legitimate purposes without undue adverse impact. We base most of our processing activities on the legitimate interests listed below.
Interest | Explanation |
Strategic customer engagement
| Develop and leverage our understanding of customers and suppliers and how they use our products and services |
Strategically targeted marketing | Promote new and existing products and services to suitable current clients |
Develop new and improve existing products and services | Help us remain competitive, differentiated and attractive to clients by providing world-class, future-fit solutions |
Monitor and secure our systems and data | Fulfil our promise by keeping our systems and data secure |
Other legal bases
Sometimes we process personal information on the following grounds:
Grounds | Examples |
Consent | We will ask if you agree to us using your data in specified ways, such as when you tick a box showing you wish to receive marketing emails or telephone calls from us |
Contractual | We may need to use your details to perform a contracted product or service |
Legal | Regulators, government bodies and courts can order us to provide information and we may have to comply |
6. Who we share personal information with
Our group of companies
As stated, we share personal information among TransUnion RSA companies where appropriate. We have set out a list of current such companies below.
Group Company | Physical Address |
TransUnion Africa Holdings (Pty) Ltd | TransUnion |
TransUnion Credit Bureau (Pty) Ltd | |
TransUnion Africa (Pty) Ltd | |
TransUnion Analytic and Decision Services (Pty) Ltd | |
TransUnion Auto Information Solutions (Pty) Ltd |
Service providers
We might provide information to third parties that help us achieve the purposes described above. For example:
- Cloud-based services, such as Salesforce, to help host, manage and analyse our databases
- Printing companies to produce and send direct mail or other correspondence
- Market research companies to help us better understand our customers
- Third parties that analyse or enhance the data and return the results to us
These service providers cannot use your information for their purposes or on behalf of other organisations unless you agree otherwise.
Regulators
We may sometimes need to pass personal information to a regulator, such as the Information Regulator or the National Credit Regulator.
7. Your rights concerning personal information
We outline your rights regarding the personal information we hold about you below.
Access: You can access all information that we hold about you by contacting us through TUAPrivacy@transunion.com
Correction/Destruction/Deletion: If the information we hold about you is inaccurate, irrelevant, excessive, out of date, incomplete, misleading or obtained unlawfully, you have a right to ask us to correct it or delete it.
Objection to processing: You may object (on reasonable grounds) to processing your personal information unless legislation provides for such processing.
Objection to direct marketing: You may object to us using your personal information for direct marketing, and if you do, we will stop.
8. Where to lodge a complaint
We strive to deliver the highest levels of customer service. However, if you’re ever unhappy with us, please contact us so we can investigate.
- Location: 10th Floor, 11 Alice Lane, Sandton, 2196
- Postal Address: PO Box 4522, Johannesburg, 2000
- Telephone: 0861 482 482
You can also contact our Information Officer or Deputy Information Officer at TUAPrivacy@transunion.com
You may complain to the Information Regulator:
- Physical Address: Woodmead North Office Park, 54 Maxwell Drive, Woodmead, Johannesburg
- Postal Address: P.O. Box 31533, Braamfontein, Johannesburg, 2017
- Email: POPIAComplaints@inforegulator.org.za.
- Site: www.inforegulator.org.za