South Africa Privacy Centre

Introduction
 

This privacy notice provides information about how we use and share the personal information of people using our business products and technical support facilities. You can find more detailed information at the TransUnion Privacy Center or in other privacy information you may have received.
 

In Brief

We use personal information to:

• administer your access to and monitor your use of our products.
• provide information about your use of our products to the organisation you work for.

This notice covers the following topics:

1. Who we are and how to contact us
2. How we use personal information
3. The kinds of personal information we use and where we get personal information
4. How long we keep personal information
5. Our legal basis for handling personal information
6. Who we share personal information with
7. Where we store and send personal information
8. Your rights concerning your personal information
9. Where to lodge a complaint

1.  Who we are and how to contact us
 

Information for Good^®
 

We are in an era of rapid digital transformation where consumers demand more access to seamless, personalised products and services online. But the currency of personal information that fuels this platform economic boom poses threats to individuals and endangers corporate security.

Now more than ever — and likely more so in the future — consumers and corporates need new levels of trust and transparency.

As a global information and insights company, TransUnion seeks to make trust possible. We do this by curating an accurate and comprehensive picture of each consumer, so they're safely and reliably represented in the marketplace. This enables businesses and consumers to transact with confidence and achieve great things. We call this Information for Good.

We are a group of companies with registered offices at TransUnion, 10th Floor, 11 Alice Lane, Sandton, Johannesburg, 2196.  Although we are part of a larger group, this notice covers only the activities of TransUnion companies within the Republic of South Africa.

Contact details

Contact us about personal information issues, including the contents of this notice via:

• Post: PO Box 4522 Johannesburg 2000
• Telephone:   Contact Centre: 0861 482 482
• Email: TUAPrivacy@transunion.com

Please refer to our Customer Service Privacy Notice for information on how we handle your personal information with complaints and enquiries.

2.  How we use personal information
 

Operating our products and administering accounts

We use personal information to operate our products and administer the accounts of people who use them.

Example: We hold username and password details to control access to products.

Security and breach reporting

We monitor access to our products to ensure only authorised people access our products and data. If we detect suspicious activity, we may suspend an account and investigate.

Feedback to clients

Sometimes we share data with clients (or their affiliates, business partners or group companies) about how their employees use our products. For example, how often and why a staff member uses a product. Clients may ask for this information in deciding whether to continue buying the product or staff management in checking whether products are being used properly.

If the information shows employee misconduct, an employer might use that information as part of a disciplinary process.

Example: A bank suspects an employee is performing unauthorised credit report searches and asks us for details of the searches conducted by that person. The bank uses this information to support its internal investigation into that employee’s actions.

Monitoring and improving our products

Information, such as how different people use our products, how long they spend on particular tasks and what sort of information they look for, helps us customise and improve our products. We also use this information for security and system administration and to generate non-personalised information for client use.

Product or systems development and testing

We may use personal information while developing or testing our products, systems and security measures. Where possible, we create pseudonyms or otherwise anonymise such data.

Providing technical support and responding to queries

If you contact us with a question about one of our product or services, we use your personal information to provide the answer. This includes contacting you about your request and sometimes about queries raised by other users.

Queries: legal and regulatory purposes

We may also need to use your personal information for legal and regulatory purposes.

Example: legal and regulatory purposes

If you make a complaint about us to our regulators, they will normally ask us to investigate your case. This will involve accessing your personal information. Similarly, if you start court proceedings against us, we will normally need to review how we have used your personal information to defend ourselves against your claim.
 

3.  The kinds of personal information we use and where we get personal information
 

We obtain and use information from various sources summarised in the following table:

We need your personal information to provide our products correctly. You do not have to provide us with personal information for technical support requests, but this may impede the help we can provide.
 

4.  How long we keep personal information
 

Simply put, we keep personal information for as long as necessary. More technically, we retain it to fulfil the purpose(s) of its provision, to comply with applicable laws, and for as long as your consent to such purpose(s) remains valid after termination of our relationship.
 

5.  Our legal basis for handling personal information
 

Legitimate interests

The Protection of Personal Information Act (POPIA) allows personal information usage where necessary for legitimate purposes without undue adverse impact. We base most of our processing activities on the legitimate interests listed below.

6.  Who we share personal information with
 

Our group of companies

As stated, we share personal information among TransUnion RSA companies where appropriate. We have set out a list of current such companies below.

7.  Where we store and send personal information

Clients

As mentioned above, if asked, we may supply usage information about a TransUnion product to an employer, its affiliates, business partners or group companies.

Service providers

We may provide information to third parties who help us use it for purposes described above.

Third-party usage

We may use a third-party email broadcasting service to send you service emails. However, unless you agree otherwise, these service providers cannot use your information for their purposes or on behalf of other organisations.

Sometimes we may need to supply information to third parties (such as our service providers or other companies in the TransUnion group) to help deal with a support request or further enquiry.

Regulators and law enforcement

We share personal information with government authorities and law enforcement officials if required by law or for legal protection of our legitimate interests in compliance with applicable laws.
 

8.  Your rights concerning personal information
 

We outline your rights regarding the personal information we hold about you below.

Access: You can access all information that we hold about you by contacting us through TUAPrivacy@transunion.com

Correction/Destruction/Deletion: If the information we hold about you is inaccurate, irrelevant, excessive, out of date, incomplete, misleading or obtained unlawfully, you have a right to ask us to correct it or delete it.

Objection to processing: You may object (on reasonable grounds) to processing your personal information unless legislation provides for such processing.

Objection to direct marketing: You may object to us using your personal information for direct marketing, and if you do, we will stop.

9.  Where to lodge a complaint
 

We strive to deliver the highest levels of customer service. However, if you are ever unhappy with us, please contact us so we can investigate.

• Location: 10^th Floor, 11 Alice Lane, Sandton, 2196
• Postal Address: PO Box 4522, Johannesburg, 2000
• Telephone: 0861 482 482

You can also contact our Information Officer or Deputy Information Officer at TUAPrivacy@transunion.com

You may complain to the Information Regulator:

• Physical Address: Woodmead North Office Park, 54 Maxwell Drive, Woodmead, Johannesburg
• Postal Address: P.O. Box 31533, Braamfontein, Johannesburg, 2017
• Email: POPIAComplaints@inforegulator.org.za.
• Site: www.inforegulator.org.za